Shipping and Costs:
All our goods are shipped by DHL (Deutsche Post) in special, break-proof packages. DHL guarantees for a fast and save delivery. Shipping is (within Germany) free for orders over 49 Euro. But also for orders under 49 Euro you pay a shipping charge of only 4.95 Euro per order including all wrapping and services. All parcels are shipped with insurance. In case of damages or loss during shipment you get an immediate replacement.
The following table gives you an overview of the actual shipping costs:
||Only for non parcel goods marked as "freight carrier".
||As noted at the product
(free shipping for orders over 49 Euro!)
|5-7 business days later than noted at the product
|5-10 business days later than noted at the product
Zero rated for VAT.
Zero rated for VAT.
*Please note, that for orders with delivery outside of Germany we have to charge a low order fee of 5 EUR incl. VAT for orders below 20 EUR incl. VAT.
Freight carrier goods:
Heavy products and bulky items (such as large wine refrigerators and furniture) must be sent by freight carrier. All products that require Shipment by freight carrier are labeled and you will be charged a delivery fee of 39 € including VAT. Notwithstanding our standard delivery times can thus shift of up to 3 days result.
- The Freight Forwarder may contact you by phone to arrange the delivery date.
- The delivery is to the doorstep.
- Installation of the equipment is not included in the delivery.
- The delivery takes place usually between 8.00 am and 5.00 pm.
Return of deliveries:
Returns can be processed by DHL parcel service. Just hold the parcel ready, your local parcel service will collect it at your address or you can bring it to your local post office. Immediately after the arrival at our shop, we will handle your return.
Shipping to Switzerland and Liechtenstein:
We also deliver to Switzerland and Liechtenstein. Please note the following rules:
1. Deliveries to Switzerland and Liechtenstein on our account of VAT. However, you are charged with receipt of the package your standard national tax rates.
2. As a registered customer from Switzerland or Liechtenstein, you will see all prices without the German VAT. Please note that the delivery is only tax free if the delivery address is in a country outside the EU.
Further notes on returning items:
The return of an item is possible by submitting it to the post office. You only need to put the item in the shipping box and attach a returns label to it. For more information see: Returns
We provide several payment options in our shop:
- Credit Card: Pay by your Master or Visa card. All transactions are processed by a secure SSL connection.
- Cash on Delivery: You pay the amount upon receipt of the parcel.
- Direct debit (for German accounts): The invoice total is transfered from your bank account to ours within 1-3 days after shipping.
- Invoice: You pay the invoice upon receipt of your order by bank transfer (max. 200 Euros, credit rating implied).
- Sofortüberweisung: After completing your order you are redirected to the payment provice "Sofortüberweisung.de" where you can remit the amount by an online banking system.
- Money Order: After receipt of the order confimration by email you remit the amount total to our bank account. Directly after receipt we will ship the goods.
- Paypal: Payment ist processed by Paypal, an online payment service provider.
Our bank account:
If you would like to execute a bank transfer, please use the following account data. Please note, that any bank transfer should contain an order or customer nubmer for reference.
Account number: 26 65 80 20
Bank code: 680 634 79
Bank: Raiffeisenbank Kaiserstuhl e.G.
BIC / SWIFT-Code: GENODE61VOK
Bank: Raiffeisenbank Kaiserstuhl e.G., Vogtsburg
Security with Trusted Shops:
Wir sind ein von Trusted Shops zertifizierter Online-Shop! Trusted Shops bietet Ihnen einen Rundum-Schutz beim Online-Einkauf. Shops mit dem Trusted Shops Gütesiegel stehen für sicheres Einkaufen im Internet, egal welches Zahlungsmittel Sie wählen! Alle Händler mit dem Trusted Shops Gütesiegel wurden umfassenden Sicherheitstests unterzogen. Diese Prüfung mit mehr als 100 Einzelkriterien orientiert sich an den Forderungen der Verbraucherschützer sowie dem nationalen und europäischen Recht. Sie umfasst Bonität, Sicherheitstechnik, Preistransparenz, Informationspflichten, Kundenservice und Datenschutz. Diese Anforderungen werden ständig weiterentwickelt und an neueste Entwicklungen im Bereich Rechtsprechung und Verbraucherschutz angepasst.
Ihre Vorteile im Überblick:
- Durch Internet-Experten geprüfte und kontrollierte Händler
- Käuferschutz im Fall von Nichtlieferung oder Warenrückgabe
- Erstattung Ihrer Selbstbeteiligung bei Kreditkartenmissbrauch
- Praktische Online-Übersicht Ihrer Garantien
- Schnelle, unkomplizierte Problemlösung und Streitschlichtung
Information about your extended return policy:
Regardless of the rights granted to you by law, we grant an extended money back guarantee for all products. In order to undertake the voluntary return guarantee, you must return the goods within 30 days of receipt. We will then refund the purchase price, unless the product is complete and is in unused and undamaged condition. Shipping fees can not be reimbursed. The money back guarantee begins at the end of your legal right of withdrawal. Your statutory rights of withdrawal and Consequences of these Terms are not limited by this.
Note on batteries in our products:
Some of our products are supplied with batteries. Please take care of the environment! Batteries are hazardous waste and should not be treated as household waste. You can drop off your used batteries at public collection wherever batteries are sold. We also offer the possibility to return exhausted batteries to us if you purchased them in our shop. Please send user batteries to: Kaiserstuhlshop - Batterierücknahme - Mittelstadt 18, 79235 Vogtsburg
All prices on this page include VAT, except as noted explicitly.